Privacy Policy — crikexs

1. Information We Collect

crikexs collects personal data from users through several channels: directly from you when you register or use the platform, automatically when you interact with our website or mobile interface, and occasionally from third-party identity verification or payment processing partners. We collect only data that is necessary, relevant, and proportionate to the purpose for which it is required.

1.1 Registration and Account Data

When you create a crikexs account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (to verify that you are aged 18 or over)
• Residential address in Bangladesh (city, district, and full postal address)
• Email address (used for account communications and security alerts)
• Mobile phone number (used for account verification and two-factor authentication)
• Chosen username and encrypted password

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, we may request and retain copies of the following documents:

• National Identity Card (NID) or passport
• Proof of residential address (e.g., utility bill, bank statement issued within the last three months)
• Proof of payment method ownership (e.g., a screenshot showing your bKash, Nagad, or Rocket account registered in your name)
• Selfie or video verification where required to confirm document authenticity

1.3 Transaction and Payment Data

When you make a deposit or request a withdrawal, we collect and retain records of those transactions, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction amount in BDT (৳), timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment processing is handled by our secure payment partners.

1.4 Usage and Behavioural Data

We automatically collect certain technical and behavioural data when you use the platform, including:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, games played, bet amounts, session duration, and click-path data
• Login timestamps and session identifiers
• Referral source (how you arrived at crikexs)

This data is collected to maintain platform security, improve our services, personalise your experience, and detect suspicious or fraudulent activity.

1.5 Communications Data

If you contact our customer support team by email or live chat, we retain records of that correspondence, including the content of your messages, to ensure continuity of service and for quality assurance purposes.

2. How We Use Your Data

crikexs processes your personal data on the basis of contractual necessity (to deliver the services you signed up for), legal obligation (to comply with applicable anti-money laundering and responsible gaming requirements), and legitimate interests (to protect the security and integrity of the platform). The table below sets out our primary data processing activities and their legal basis:

Purpose	Data Used	Legal Basis
Account registration and management	Registration data, contact details	Contractual necessity
Age and identity verification (KYC)	KYC documents, date of birth	Legal obligation
Processing deposits and withdrawals	Payment and transaction data	Contractual necessity
Fraud detection and prevention	Usage data, IP address, transaction history	Legitimate interests
Responsible gaming monitoring	Betting history, session data, deposit patterns	Legal obligation
Customer support	Communications data, account data	Contractual necessity
Platform analytics and improvement	Anonymised usage data	Legitimate interests
Promotional communications (opted-in users only)	Email address, betting preferences	Consent

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or unless required to do so by law.

2.1 Marketing Communications

We may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, cricket betting markets, or seasonal promotions (such as Eid, BPL season, or T20 World Cup offers) if you have opted in to receive marketing communications at the time of registration or subsequently through your account settings. You may unsubscribe from marketing communications at any time by adjusting your notification preferences in your account dashboard or by contacting our support team. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, or security alerts.

3. Data Sharing and Disclosure

crikexs does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may, however, share your data with certain categories of trusted third parties where it is necessary to deliver our services or to comply with our legal obligations.

3.1 Service Providers

We engage carefully selected third-party service providers to assist with specific operational functions, including identity verification (KYC) services, payment processing partners (including mobile financial service providers such as bKash and Nagad, and card networks such as Visa and Mastercard), fraud detection technology providers, cloud hosting and infrastructure providers, and customer support platform providers. These service providers are permitted to use your data only for the specific purpose for which it was shared and are contractually bound to maintain the confidentiality and security of that data.

3.2 Game and Software Providers

The games available on crikexs are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from one of these providers, certain technical data (such as your session token and game round results) may be processed by the relevant provider's servers. These studios are certified by independent testing laboratories and are bound by strict data processing agreements.

3.3 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or regulatory directive. We may also disclose data where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of our users, or enforce our Terms & Conditions.

3.4 Business Transfers

In the event that crikexs undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure that your data continues to be handled in accordance with this Privacy Policy.

4. Cookies and Tracking Technologies

crikexs uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, maintain your session, and collect analytical data about how the platform is used. This section explains what these technologies are and how we use them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They allow the website to remember information about your visit, such as your preferred language, login state, and settings, so that you do not need to re-enter them each time you return. Cookies cannot execute code or deliver viruses; they are purely data storage mechanisms.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly. These include session cookies that maintain your login state and security cookies that help detect fraudulent access. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional Cookies: Remember your preferences such as your language setting, display preferences, and last-used payment method to provide a more personalised experience on subsequent visits.
• Analytical Cookies: Collect anonymised data about how users navigate the platform — which pages are visited most, which games are most popular, and where users encounter errors. This data is used solely to improve the platform and is never linked back to individual user identities.
• Marketing Cookies: Used only for opted-in users to deliver relevant promotional content and to measure the effectiveness of our campaigns. These cookies may track your interactions with promotional emails or banners across sessions.

4.3 Managing Cookies

You can control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified when a cookie is set. Please note that disabling essential cookies will prevent you from logging in to your crikexs account and will impair the functionality of the platform. Analytical and marketing cookies can be disabled without affecting core platform functionality.

5. Data Security

crikexs takes the security of your personal data extremely seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

Our key security measures include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS), which is the same standard used by banks and financial institutions worldwide.
• Encrypted Data Storage: Sensitive data, including identity documents and payment records, is stored in encrypted form on secure servers. Passwords are stored as salted cryptographic hashes and are never stored in plain text.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised personnel who require access to personal data to perform their job functions are granted that access, and all access is logged and audited.
• Two-Factor Authentication: We encourage all users to enable two-factor authentication (2FA) on their crikexs accounts to add an additional layer of protection against unauthorised login.
• Fraud Monitoring: Our systems continuously monitor transactions and account activity for signs of fraud, money laundering, or account takeover attempts. Suspicious activity triggers automatic alerts and may result in a temporary account hold pending investigation.

6. Data Retention

crikexs retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The table below summarises our standard retention periods for key categories of data:

Data Category	Retention Period	Reason
Account and registration data	5 years after account closure	AML and legal compliance
KYC identity documents	5 years after account closure	Regulatory obligation
Transaction records	5 years after transaction date	Financial record-keeping
Customer support correspondence	2 years after resolution	Service quality and dispute resolution
Analytical usage data (anonymised)	24 months on a rolling basis	Platform improvement
Marketing preferences	Until opt-out or account closure	Consent management

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an individual user. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

As a user of crikexs, you have a number of rights with respect to the personal data we hold about you. We are committed to facilitating the exercise of these rights promptly and without undue burden.

• Right of Access: You have the right to request a copy of the personal data that crikexs holds about you. We will provide this information in a structured, commonly used format within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account information (such as your email address or phone number) directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to limitations where we are required to retain data to comply with legal obligations (for example, AML record-keeping requirements) or to resolve outstanding disputes.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being verified, or where you have objected to processing and we are considering that objection.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a machine-readable format and to have it transferred to another controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Object: You have the right to object to the processing of your personal data where processing is based on legitimate interests, including profiling for direct marketing purposes.

To exercise any of the rights listed above, please contact our support team at support@crikexs. We aim to respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before processing your request to ensure the security of your data.

8. Updates to This Policy

crikexs reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of the crikexs platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way crikexs handles your personal data, please do not hesitate to contact us. Email: support@crikexs. We take all privacy concerns seriously and will respond promptly during Bangladesh Standard Time (BST, UTC+6) business hours.