Responsible Gaming at crikexs

1. 18+ Age Restriction

crikexs operates strictly as an adults-only platform. Access to all gambling products — including casino games, slots, cricket betting, and live dealer tables — is restricted to individuals who are 18 years of age or older. This policy applies to all users in Bangladesh and every other jurisdiction from which we accept registrations.

We take underage gambling seriously. During the registration process, every new user is required to provide truthful date-of-birth information. Before any deposit is processed or any withdrawal is approved, our KYC (Know Your Customer) team verifies identity documents to confirm that the account holder meets the minimum age requirement. Any account found to belong to a person under 18 is permanently closed without notice, and any funds held in that account are forfeited in line with our Terms & Conditions.

Protecting Young People

If you share a device with younger family members, we strongly encourage you to:

• Keep your crikexs login credentials private and never share them with anyone under 18
• Log out fully from your account after every session rather than saving your password in the browser
• Use parental control software on shared devices to restrict access to gambling websites
• Speak openly with younger family members about the nature and risks of gambling

2. Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to notice in yourself. crikexs encourages all players to remain self-aware and to watch for behavioural patterns that may indicate gambling has moved beyond healthy recreation.

Common warning signs of problem gambling include:

• Spending more money on gambling than you can comfortably afford to lose
• Borrowing money or selling possessions to fund gambling activity
• Feeling irritable, anxious, or restless when you are not gambling
• Chasing losses — placing further bets in an attempt to recover money already lost
• Lying to family members or friends about the amount of time or money spent gambling
• Neglecting work, studies, family responsibilities, or social relationships because of gambling
• Gambling to escape stress, depression, loneliness, or other difficult emotions
• Making repeated unsuccessful attempts to cut back or stop gambling

If you recognise several of these signs in your own behaviour, we encourage you to use the self-assessment tool below, speak honestly with someone you trust, and contact the crikexs support team to activate one of our player protection tools.

3. Deposit and Spending Limits

One of the most effective tools for responsible gambling is setting a firm limit on how much money you deposit into your crikexs account over a given time period. Deposit limits prevent accidental overspending by placing a hard cap on the total amount you can add to your balance — regardless of your bKash, Nagad, Rocket, or card balance.

How to Set a Deposit Limit

You can configure your deposit limits directly from the Responsible Gaming section of your account settings. The following limit types are available:

• Daily Limit: Maximum amount (in BDT ৳) depositable within any single calendar day
• Weekly Limit: Maximum amount depositable within any rolling seven-day period
• Monthly Limit: Maximum amount depositable within any calendar month

How Limits Are Applied

• Limit reductions take effect immediately upon confirmation — there is no delay
• Limit increases are subject to a mandatory 24-hour cooling-off period before they become active, giving you time to reconsider
• If you attempt to deposit an amount that would exceed your active limit, the transaction will be declined and you will be notified of your remaining allowance
• Limits apply across all deposit methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard

We recommend setting your deposit limit to an amount that represents your entertainment budget — an amount you are genuinely comfortable losing without any financial impact on your household expenses, savings, or daily needs.

4. Time-Out and Cooling-Off

A time-out is a short-term account suspension that allows you to step away from gambling for a defined period. This tool is ideal if you feel you are spending too much time on the platform, if you have had a particularly frustrating session, or if you simply want to take a planned break without permanently closing your account.

crikexs offers the following time-out durations:

• 24 Hours: A one-day break, effective immediately
• 7 Days: A one-week suspension
• 30 Days: A full calendar month away from the platform
• Custom Duration: Contact our support team if you need a specific period not listed above

During an active time-out, your crikexs account is fully suspended. You will not be able to log in, deposit, place bets, or access any games. All promotional and marketing emails are also paused for the duration of your time-out. Any balance remaining in your account at the time of activation is preserved and will be available for withdrawal once the time-out period expires.

Time-outs cannot be shortened or cancelled once activated. This is a deliberate design choice — the cooling-off period is most effective when it cannot be reversed in a moment of impulse.

5. Self-Exclusion Programme

Self-exclusion is the most robust player protection tool available at crikexs. It is designed for players who have identified a serious problem with their gambling and wish to stop entirely for an extended period. Unlike a time-out, self-exclusion carries a minimum duration of six months and can be made permanent.

When you self-exclude from crikexs:

• Your account is closed immediately and cannot be reopened during the exclusion period
• All marketing, promotional, and bonus-related communications are permanently stopped
• Any remaining balance is returned to your nominated withdrawal method
• You will be flagged so that any attempt to create a new account during the exclusion period is blocked

How to Apply for Self-Exclusion

6. Player Self-Assessment

The following questions are designed to help you reflect honestly on your gambling habits. Read each question carefully and consider whether it applies to your experience over the past 12 months. There are no right or wrong answers — this is a personal reflection tool, not a diagnostic test. If you answer "yes" to three or more questions, we strongly encourage you to contact our support team or use one of the player protection tools described on this page.

7. Support and Resources

If you believe you or someone close to you may have a gambling problem, professional help is available. Seeking support is a sign of strength, and early intervention makes recovery significantly more manageable.

Contact crikexs Directly

Our responsible gaming team is available to help you activate any of the player protection tools described on this page, answer questions about your account history, or guide you through the self-exclusion process. Reach us at any time: Email: support@crikexs

Talking to Someone You Trust

Sometimes the most important first step is simply being honest with a family member, close friend, or community leader about the difficulties you are experiencing. In Bangladeshi culture, family support networks are a powerful source of strength and guidance. Do not hesitate to reach out to those around you.

Professional Counselling

Mental health professionals and addiction counsellors are equipped to help with problem gambling. If gambling has begun to affect your mental wellbeing, your relationships, or your financial stability, speaking with a qualified counsellor is a highly effective next step. Many counselling services in Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh offer confidential support for behavioural addictions.

8. Our Commitment to Safer Play

Responsible gaming is not an afterthought at crikexs — it is a foundational part of how we operate. We believe that a platform which genuinely cares about its players builds stronger, longer-lasting trust than one that simply maximises short-term revenue. Our responsible gaming programme reflects that belief in practical terms.

We are committed to the following ongoing practices:

• Continuous KYC: We verify player identities at registration and conduct ongoing checks to detect suspicious patterns, underage access, or identity fraud.
• Proactive Monitoring: Our internal risk team monitors player behaviour for indicators of problem gambling — such as rapid escalation of bet sizes, repeated large deposits, or unusual session patterns — and may reach out proactively to affected players.
• No Marketing to Vulnerable Players: Players who have activated any responsible gaming tool are removed from all promotional and marketing communications for the duration of that tool's activation.
• Staff Training: Our customer support team receives training on how to identify and sensitively handle interactions with players who may be experiencing gambling-related difficulties.
• Transparent Odds and RTP: We believe informed players make better decisions. Game return-to-player (RTP) rates are published openly so that users understand the statistical nature of casino games before they play.
• Regular Policy Review: This Responsible Gaming policy is reviewed and updated on a regular basis to ensure it reflects current best practices in player protection and any changes in applicable laws or guidance.

crikexs is committed to being Bangladesh's most trusted online gaming platform. That commitment means nothing without a genuine dedication to the safety and wellbeing of every player who chooses to spend their leisure time with us. Play within your means, use the tools available to you, and remember: gambling should always be fun. If it stops being fun, it is time to take a break.